Privacy Policy

Last updated: February 15, 2026

1. Scope

This policy describes how Rynex collects, uses, stores, and shares information when merchants and their teams use our ecommerce AI sales platform.

2. Roles and responsibilities

For merchant storefront data, merchants act as data controllers and Rynex acts as a data processor.

3. Data categories

Account and billing details (name, email, organization metadata).
Catalog and storefront metadata used for recommendation logic.
Conversation and behavioral event data used for attribution and performance insights.
Security telemetry such as IP, device, and session metadata.

4. How we use data

Provide and operate the core product features and integrations.
Improve recommendation quality and platform reliability.
Secure accounts, detect abuse, and satisfy legal obligations.

5. Security controls

Tenant isolation boundaries for merchant data domains.
Encryption in transit and encryption at rest.
Role-based access controls for authorized operators.

6. Retention and deletion

Data is retained while service is active and for limited post-termination periods required for operational recovery, compliance, and dispute handling. Merchants may request deletion workflows through support.

7. International transfers

Where data transfer mechanisms are required, Rynex uses contractual and technical safeguards that align with applicable privacy regulations.

8. Your rights

Depending on jurisdiction, users may have rights to access, correct, restrict, or erase personal data. Requests can be submitted via the contact details below.

9. Contact

Privacy requests and questions: [email protected]